Returns / Exchanges

 

 

Exchange /  Return for Store Credit Policy : 

Vintage, Made To Order Styles with custom tailoring & Outlet products are final sale.

As a small business offering small batch production, returns for refunds cannot be accommodated at this time. Our policy is for exchange or store credit only.

Return shipping and re-shipment is not covered by Bohème and is the customers responsibility. A shipping label can be created and emailed to you however this amount (ranging between $15-$25 CAD) will be invoiced prior to sending the shipping label along with the shipping for the exchanged item. Please note that for customers outside North America , the return shipping rates are higher and can reach an upwards of $100 CAD.

Shipping : 

All orders will ship with a tracking number which is emailed to you once your label is created, you will be able to follow along on your packages journey using this email by clicking "view order".

Boheme Goods Inc. is not responsible for any applicable duty fees which may arise upon accepting your parcel. During any international customs process, duty fees may be charged upon receipt. Refusal of packages does not result in a refund as the package will be considered abandoned by the courier. Return shipping rates from refused packages reach an upwards of $300 which Boheme Goods Inc does not pay.  

Please note that incomplete or incorrect shipping addresses may result in your parcel being returned or abandoned. Any return shipping fees or loss of item is to be covered by the customer if this occurs.

 

Once collected from us, parcels become the property of the courier. Bohème is legally not responsible for lost or damaged goods. We  now offer shipping protection through 'Route' - which is available to purchase at checkout. This provides full coverage for lost packages.

In the event a package is lost in transit or delivered to the wrong address at the fault of the carrier, the order can only be replaced or refunded if ROUTE protection coverage is purchased at checkout. Once it ships out, Bohème is no longer liable for the product not being received.