FAQ

 

Exchange / Return Policy : 

As I deal in vintage and slow fashion pieces I can not accomodate returns or cancellations, however for items valued over $300 a store credit or exchange can be arranged. Please note Original shipping and return shipping are not reimbursed.

Please read the item descriptions carefully upon placing your order, as vintage pieces are sold 'as is'. There may be slight flaws which only add to their story. I do a thorough inspection of each piece prior to listing however as a one woman owned and operated company there is always room for human error and if this is the case don't be afraid to say hello and let me know!  If you have an inquiry about your order please email me, Sarah, at hello@bohemegoods.com

 

Shipping : 

Please allow up to 7 business days prior to your order shipping out from Canada. 

All orders will ship with a tracking number which is emailed to you once your label is created, you will be able to follow along on your packages journey using this email by clicking "view order".

Boheme Goods Inc. is not responsible for any applicable duty fees which may arise upon accepting your parcel. During any international customs process, duty fees may be charged upon receipt. Refusal of packages does not result in a refund as the package will be 'destroyed' by the courier. Return shipping rates from refused packages reach an upwards of $300 which Boheme Goods Inc. does not pay.  

Please note that incomplete or incorrect shipping addresses may result in your parcel being returned or abandoned. Any return shipping fees or loss of item is to be covered by the customer if this occurs.

 

Caring for your new vintage piece : 

I take any items that need mending to my local tailor and dry cleaners for you or wash in house with cold water and hang to dry prior to shipping.

I recommend dry cleaning, spot cleaning and hand washing your vintage to maintain them and remember that you don't have to wash your clothing after every wear so be mindful with your garments.

If you notice your knits are starting to pill, invest in a sweater stone by The Laundress , or an electric lint remover . You can literally bring a sweater back to life with one of these all while sitting back and watching a movie as you do it.

 

Sustainable Packaging : 

All orders are shipped in eco-friendly kraft mailers or boxes and sealed with paper tape. I use biodegradable shipping labels and have replaced plastic bubble wrap with paper alternatives. Please re-use or recycle your packaging from Bohéme and all other online retailers to help eliminate waste.